Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this...
Key priorities Joe Biden Create a public option health care plan that expands off the Affordable Care Act. Decrease the price of prescription drugs. Protect abortion access. Invest $775 billion in child and elder care. Read details of Biden’s plans...
NexRep, which lets people do call center work from their homes, is seeing an unprecedented pool of workers as people in other jobs look for safer work-from-home options. Teladoc’s virtual health visits jumped 92% in the first quarter, forcing the...
Concern about data security, power outages, and poor internet service fuels a return to offices. For Americans with questions about their bank accounts, mobile phone service, or e-commerce orders, getting answers has long involved talking on the phone with someone...
The pandemic has forced major changes in the way federal agencies serve customers. In a matter of weeks during the month of March, tens of thousands of call center operators and customer service professionals working on behalf of the government...
A few months into the IRS bringing employees back into offices across the country in a phased approach, Commissioner Charles Rettig said agency facilities will return to “full staffing” by July 15, and will prioritize tax return refunds and customer...
Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...
As Covid 19 puts the world to a stand still companies are scrambling for answers. Call Centers have now been recognized as the answer and more than likely a permanent endeavor moving forward. Market research and experts all agree that...
BEDFORD COUNTY, Va. (WDBJ7)– Almost a month ago, Bedford County created a hotline for COVID-19 calls. They say they’ve seen plenty of usage out of it since then. WDBJ7 photo So far, the call center has received about 250 phone...
Keith Baldwin has been in the recognition and promotional products business since the 1980’s, building Spike’s, his Philadelphia-based firm, from a handful of employees to nearly 50 as it expanded into events management. In those four decades, he never had...