Monthly Archives: May 2018

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...
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Federal law offers a three-word statement to let people fend off unwanted solicitations from the telemarketing industry: “Do not call.” That line is supposed to ensure that a telemarketer will stop calling that household. But some lawmakers want to go...
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