Call Center News / Telemarketing and Leads

TENNESSEE DEPARTMENT OF COMMERCE AND INSURANCE The Tennessee Department of Commerce and Insurance (TDCI) on Wednesday announced today the approval of insurance rates requested by the five carriers offering coverage on the Federally Facilitated Marketplace (FFM) ahead of Open Enrollment...
The Affordable Care Act (ACA) expanded health insurance coverage in part by prohibiting discrimination against people with pre-existing conditions and offering subsidies to low-income people purchasing through newly-created exchanges on the individual insurance market. In this analysis, we use publicly-available...
With interest rates on the rise and loan volume declining, mortgage professionals need to consider new options to generate leads. One of the most cost-effective ways to generate new business can be through a call center – if the call...
BUCKLEY AIR FORCE BASE, Colo. (AFNS) — Effective Aug. 1, the Air Reserve Personnel Center’s call center will centralize at the Air Force’s Personnel Center call center at Joint Base San Antonio-Randolph, Texas. With this centralization, ARPC’s more than 1.3...
When Google introduced Google Duplex, its AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. What wasn’t touched on was the possibility...
The days of lamenting the dinnertime telemarketing call seem to have faded, but as communication technology ? particularly cell phone and smartphone usage ? has become ubiquitous, advertisers have found new avenues to advertise to their customers. With the advent...
Ringless voicemail: Florida breaks ground with new law. The phone never rings. But somehow you have a voicemail. It’s a business selling something, even though you’re on the Do Not Call list. Is that legal? Not in Florida as of July...
Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...
Federal law offers a three-word statement to let people fend off unwanted solicitations from the telemarketing industry: “Do not call.” That line is supposed to ensure that a telemarketer will stop calling that household. But some lawmakers want to go...
The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...