Customer Experience Opinion about your Call Center Why invest in call centers? Investing in call centers enables you to manage customer experience through the management of your people So, what happens when you choose not to invest in contact center...
Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...
Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...
Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...
A Tucson call center is laying off 785 employees here, with Concentrix Corp. poised to shutter the West Side facility formerly owned by Convergys. The California-based company, which took over the Tucson center in October with a purchase of Convergys,...
A recent survey found that a majority of respondents would be interested if their employer offered easy and affordable access to genetic testing for health purposes — provided the results were private and only shared between the employee and their...
Flash back a few decades and health insurers looked a lot different. Once viewed as mere claims processors for employer-sponsored plans, health insurance companies in recent years have picked up a growing number of patients who receive benefits from public...
Okay, so you want to start your own business right? And one of the main things you need to support that idea is capital. Now, some of us already have some life savings that can be used for business start-ups...
The Technological Institute for Solar Energy, Low Emissions Mining and Advanced Materials of Lithium and other materials, will be set up with a mixture of public funding and 30% private investment. The planned new center is part of CORFO’s efforts...
Transparency Market Research observes that the global durable equipment market is reasonably fragmented due to a strong presence of several players. The key players contributing to the market dynamics are Stryker Corporation, Medtronic plc., Baxter International, Inc., Becton, Dickinson and...