Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...
Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...
Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life...
Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...
In mid-October, you’ll have a chance to make key changes to your healthcare coverage under Medicare. Dan Caplinger (TMFGalagan) Sep 10, 2018 at 8:34AM Most Americans turn to Medicare after their 65th birthdays to give them the assistance they need...
BUCKLEY AIR FORCE BASE, Colo. (AFNS) — Effective Aug. 1, the Air Reserve Personnel Center’s call center will centralize at the Air Force’s Personnel Center call center at Joint Base San Antonio-Randolph, Texas. With this centralization, ARPC’s more than 1.3...
The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...
AT&T, which is giving $1,000 bonuses to 200,000 employees in the wake of the Republican tax overhaul, is also handing out hundreds of pink slips to workers in Illinois and five other Midwest states. About 600 workers across a variety...
When you are working in the corporate sector, you do have to go through tough routine from time to time. However, some professionals need to go through a tough routine regularly. For instance, call center professionals have to go through...
Call Center Jobs As 2017 draws to a close, Southern Tier Economic Growth on Tuesday highlighted several promising projects that are expected to bear fruit in the next year or two. Among the projects with the most potential — a...