West Coast U.S. / Philippines Chief Liaison Officer
Toll Free: 1.888.420.3282 Ext: 912
USA Telephone Number: (510) 962-9132 MOBILE: 510-414-7997
Philippines’ Telephone Number: +63 33 327 0098
Hello, my name is LEO BICO, a Filipino-American living in Northern California. I was born and raised in the Province of Laguna, Philippines. After high school, I relocated to Las Pinas, Metro Manila, where I met my wife. I have been in the financial industry dealing with life & health insurance and annuity businesses for the past 17 years, mostly as Sales Manager, and now as non-captive General Agent of one of the biggest life insurance companies in the country.
About 6 years ago, while on my vacation in the Philippines, I noticed that the call center industry is booming in the Philippines. My nephews, nieces, neighbors, and friends are mostly working in call centers. I have a personal interest in businesses so I started studying the Call Center industry. With the help of a friend who is a business consultant in the Philippines, I visited many call centers in Metro Manila, north of Manila, south of Manila, as well as the call centers in the islands of Visayas, Philippines. I was able to speak with many people who made it in the call center industry as well as those who did not make it. After about 3 years of studying the call center industry, I started the KM3 Telehub and Business Support Services in the Province of Iloilo, Western Visayas and registered my d.b.a. in California as Upcentric Business Hub.
My call center is running both day and night shift operations. We have been doing appointment settings for more than 2 years now for a telecommunication company in Australia with our day shift, and our night shift is servicing USA clients.
I have known Data Monster, Inc. for more than 10 years now, and I am very happy and proud to represent this company as their Chief Liaison Officer in my country of birth, the Philippines. I am very eager to meet other call center owners and staff in the Philippines with mutual goal of growing more the call center industry in the Philippines, individually and collectively.
Please do not hesitate to contact me for your interest or any question about the Data Monsters, Inc. projects that are currently available to the call centers in the Philippines. I will be very happy to meet and to talk to all of you. Thank you and best regards. LEO BICO