Posts tagged with: Call Center Sevices

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...
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The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...
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MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....
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