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As people look for safer jobs, some are turning their homes into call centers

NexRep, which lets people do call center work from their homes, is seeing an unprecedented...
August 12, 2020

Call Centers Discover WFH Doesn’t Work for Them

Concern about data security, power outages, and poor internet service fuels a return to offices....
August 3, 2020

COVID-19 Could Change Government Call Centers Forever

The pandemic has forced major changes in the way federal agencies serve customers. In a...
July 13, 2020

IRS commissioner expects ‘full staffing’ at tax processing, call centers by mid-July

A few months into the IRS bringing employees back into offices across the country in...
July 13, 2020
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