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Google Is Reportedly Looking to Take Over Call Centers With Its Duplex AI Assistant

When Google introduced Google Duplex, its AI assistant designed to speak like a human, the...
July 7, 2018

Debates Ring in Ringlessly over “Ringless Voicemail!” FCC Regulations continue…

The days of lamenting the dinnertime telemarketing call seem to have faded, but as communication...
June 13, 2018

Florida: First to join Anti-Ringless Voicemail Marketing Movement. “STILL NO COURT RULINGS!!”

Ringless voicemail: Florida breaks ground with new law. The phone never rings. But somehow you have...
June 13, 2018

Solving Contact Center Woes With Customer Engagement

Given their experiences with them, customers may believe (or at least hope) that call centers...
May 9, 2018
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