Key priorities Joe Biden Create a public option health care plan that expands off the Affordable Care Act. Decrease the price of prescription drugs. Protect abortion access. Invest $775 billion in child and elder care. Read details of Biden’s plans...

BEDFORD COUNTY, Va. (WDBJ7)– Almost a month ago, Bedford County created a hotline for COVID-19 calls. They say they’ve seen plenty of usage out of it since then. WDBJ7 photo So far, the call center has received about 250 phone...

  “The governor has declared delivered foods or curbside pickup essential businesses,” said Mike LaRosa, CEO of the family-owned company with 65 restaurants. “The operation of this call center is essential to processing orders at LaRosa’s.” But that doesn’t mean...

Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...

Okay, so you want to start your own business right? And one of the main things you need to support that idea is capital. Now, some of us already have some life savings that can be used for business start-ups...

Transparency Market Research observes that the global durable equipment market is reasonably fragmented due to a strong presence of several players. The key players contributing to the market dynamics are Stryker Corporation, Medtronic plc., Baxter International, Inc., Becton, Dickinson and...

By Katie Lannan State House News Service BOSTON — A day after one state agency announced health care cost growth had been limited to 1.6 percent in 2017, another state authority on Thursday approved a rate schedule calling for an...

Health Insurance Open Enrollment Are you missing out by ignoring your open enrollment period? This isn’t just a time to change your health insurance (but checking into your options for switching policies is always smart). Open enrollment gives you a...