With Medicare Support, CGX / PGX Genetic Cancer Testing Goes Mainstream. Medicare will now cover FDA-approved CGX / PGX gene sequencing tests to match patients with cancer treatments. This year, nearly 1.7 million Americans will be diagnosed with cancer. Most...

Customer Experience Opinion about your Call Center Why invest in call centers? Investing in call centers enables you to manage customer experience through the management of your people So, what happens when you choose not to invest in contact center...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...

A recent survey found that a majority of respondents would be interested if their employer offered easy and affordable access to genetic testing for health purposes — provided the results were private and only shared between the employee and their...