Key priorities Joe Biden Create a public option health care plan that expands off the Affordable Care Act. Decrease the price of prescription drugs. Protect abortion access. Invest $775 billion in child and elder care. Read details of Biden’s plans...

KEY POINTS Companies are enabling remote work to keep business running while helping employees follow social distancing guidelines. A typical company saves about $11,000 per half-time telecommuter per year, according to Global Workplace Analytics. As companies adapt to their remote...

The coordinator of the coronavirus response emphasized that social distancing, not masks, was still the most important step people could take. Critical medicines are running low, and nearly 10 million Americans have lost their jobs. RIGHT NOWThere are now more...

Customer Experience Opinion about your Call Center Why invest in call centers? Investing in call centers enables you to manage customer experience through the management of your people So, what happens when you choose not to invest in contact center...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...

A Tucson call center is laying off 785 employees here, with Concentrix Corp. poised to shutter the West Side facility formerly owned by Convergys. The California-based company, which took over the Tucson center in October with a purchase of Convergys,...

Flash back a few decades and health insurers looked a lot different. Once viewed as mere claims processors for employer-sponsored plans, health insurance companies in recent years have picked up a growing number of patients who receive benefits from public...

One of the best things about reaching age 65 is becoming eligible for Medicare and obtaining much-needed health insurance without worrying about exclusions for pre-existing conditions. But if you’re not savvy about enrolling in Medicare, you could fall into several...