Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this...

As Covid 19 puts the world to a stand still companies are scrambling for answers. Call Centers have now been recognized as the answer and more than likely a permanent endeavor moving forward. Market research and experts all agree that...

BEDFORD COUNTY, Va. (WDBJ7)– Almost a month ago, Bedford County created a hotline for COVID-19 calls. They say they’ve seen plenty of usage out of it since then. WDBJ7 photo So far, the call center has received about 250 phone...

Keith Baldwin has been in the recognition and promotional products business since the 1980’s, building Spike’s, his Philadelphia-based firm, from a handful of employees to nearly 50 as it expanded into events management. In those four decades, he never had...

With the fear of the new coronavirus (COVID-19) rising, many call center services providers are seeking permission from their clients to allow agents to work from home. Thousands of call center workers are already working remotely in China, the epicenter...

The coordinator of the coronavirus response emphasized that social distancing, not masks, was still the most important step people could take. Critical medicines are running low, and nearly 10 million Americans have lost their jobs. RIGHT NOWThere are now more...

Early results show that the growth of the call center industry remained stable in 2019 with the creation of approximately 140,000 jobs at 286 call center facilities across the world. These results are slightly lower than 2018 but still reinforce...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

A Tucson call center is laying off 785 employees here, with Concentrix Corp. poised to shutter the West Side facility formerly owned by Convergys. The California-based company, which took over the Tucson center in October with a purchase of Convergys,...

Flash back a few decades and health insurers looked a lot different. Once viewed as mere claims processors for employer-sponsored plans, health insurance companies in recent years have picked up a growing number of patients who receive benefits from public...