Posts filed under: development

Concern about data security, power outages, and poor internet service fuels a return to offices. For Americans with questions about their bank accounts, mobile phone service, or e-commerce orders, getting answers has long involved talking on the phone with someone...
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The pandemic has forced major changes in the way federal agencies serve customers. In a matter of weeks during the month of March, tens of thousands of call center operators and customer service professionals working on behalf of the government...
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Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...
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With the fear of the new coronavirus (COVID-19) rising, many call center services providers are seeking permission from their clients to allow agents to work from home. Thousands of call center workers are already working remotely in China, the epicenter...
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Quarantines will end. Remote work could be here to stay. As the coronavirus pandemic forces millions of Americans to shelter in place, many are forced to do their jobs from home for the first time ever. And when all this...
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KEY POINTS Companies are enabling remote work to keep business running while helping employees follow social distancing guidelines. A typical company saves about $11,000 per half-time telecommuter per year, according to Global Workplace Analytics. As companies adapt to their remote...
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The coordinator of the coronavirus response emphasized that social distancing, not masks, was still the most important step people could take. Critical medicines are running low, and nearly 10 million Americans have lost their jobs. RIGHT NOWThere are now more...
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Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...
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TAMPA — Two months after announcing layoffs of 245 employees from its call center east of Tampa, Concentrix this week notified Tallahassee that up to another 174 layoffs are coming. Concentrix, which provides call center and other support services to...
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Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...
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