Posts filed under: development

KEY POINTS Companies are enabling remote work to keep business running while helping employees follow social distancing guidelines. A typical company saves about $11,000 per half-time telecommuter per year, according to Global Workplace Analytics. As companies adapt to their remote...
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The coordinator of the coronavirus response emphasized that social distancing, not masks, was still the most important step people could take. Critical medicines are running low, and nearly 10 million Americans have lost their jobs. RIGHT NOWThere are now more...
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Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...
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TAMPA — Two months after announcing layoffs of 245 employees from its call center east of Tampa, Concentrix this week notified Tallahassee that up to another 174 layoffs are coming. Concentrix, which provides call center and other support services to...
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Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...
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Early results show that the growth of the call center industry remained stable in 2019 with the creation of approximately 140,000 jobs at 286 call center facilities across the world. These results are slightly lower than 2018 but still reinforce...
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With so much press about offshoring, nearshoring and onshoring of call center operations, there is very little information on the size of the call center industry in the most popular global call center locations. To evaluate the industry’s size, Site...
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Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...
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The Technological Institute for Solar Energy, Low Emissions Mining and Advanced Materials of Lithium and other materials, will be set up with a mixture of public funding and 30% private investment. The planned new center is part of CORFO’s efforts...
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Ringless voicemail: Florida breaks ground with new law. The phone never rings. But somehow you have a voicemail. It’s a business selling something, even though you’re on the Do Not Call list. Is that legal? Not in Florida as of July...
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