All posts by: Data Monster Inc.

Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this...
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Key priorities Joe Biden Create a public option health care plan that expands off the Affordable Care Act. Decrease the price of prescription drugs. Protect abortion access. Invest $775 billion in child and elder care. Read details of Biden’s plans...
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NexRep, which lets people do call center work from their homes, is seeing an unprecedented pool of workers as people in other jobs look for safer work-from-home options. Teladoc’s virtual health visits jumped 92% in the first quarter, forcing the...
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Concern about data security, power outages, and poor internet service fuels a return to offices. For Americans with questions about their bank accounts, mobile phone service, or e-commerce orders, getting answers has long involved talking on the phone with someone...
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The pandemic has forced major changes in the way federal agencies serve customers. In a matter of weeks during the month of March, tens of thousands of call center operators and customer service professionals working on behalf of the government...
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A few months into the IRS bringing employees back into offices across the country in a phased approach, Commissioner Charles Rettig said agency facilities will return to “full staffing” by July 15, and will prioritize tax return refunds and customer...
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Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...
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As Covid 19 puts the world to a stand still companies are scrambling for answers. Call Centers have now been recognized as the answer and more than likely a permanent endeavor moving forward. Market research and experts all agree that...
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BEDFORD COUNTY, Va. (WDBJ7)– Almost a month ago, Bedford County created a hotline for COVID-19 calls. They say they’ve seen plenty of usage out of it since then. WDBJ7 photo So far, the call center has received about 250 phone...
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Keith Baldwin has been in the recognition and promotional products business since the 1980’s, building Spike’s, his Philadelphia-based firm, from a handful of employees to nearly 50 as it expanded into events management. In those four decades, he never had...
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