NexRep, which lets people do call center work from their homes, is seeing an unprecedented pool of workers as people in other jobs look for safer work-from-home options. Teladoc’s virtual health visits jumped 92% in the first quarter, forcing the...

Concern about data security, power outages, and poor internet service fuels a return to offices. For Americans with questions about their bank accounts, mobile phone service, or e-commerce orders, getting answers has long involved talking on the phone with someone...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

BEDFORD COUNTY, Va. (WDBJ7)– Almost a month ago, Bedford County created a hotline for COVID-19 calls. They say they’ve seen plenty of usage out of it since then. WDBJ7 photo So far, the call center has received about 250 phone...

  “The governor has declared delivered foods or curbside pickup essential businesses,” said Mike LaRosa, CEO of the family-owned company with 65 restaurants. “The operation of this call center is essential to processing orders at LaRosa’s.” But that doesn’t mean...

With the fear of the new coronavirus (COVID-19) rising, many call center services providers are seeking permission from their clients to allow agents to work from home. Thousands of call center workers are already working remotely in China, the epicenter...

Quarantines will end. Remote work could be here to stay. As the coronavirus pandemic forces millions of Americans to shelter in place, many are forced to do their jobs from home for the first time ever. And when all this...