Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....

Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to...

Young professionals in the business process outsourcing industry have the opportunity to become chief executives, according to a co-founder of call center company TaskUs Philippines. TaskUs Philippines co-founder  Bryce Madlock (right) and Jaspar Weir Bryce Maddock, chief executive and co-founder...

MANILA, Philippines — Australian telecommunications company Telstra and TeleTech opened a new contact center in the Philippines. The facility, located at the Five E-Com building in Pasay City, consists of three floors which will host Telstra and TeleTech employees and...