Early results show that the growth of the call center industry remained stable in 2019 with the creation of approximately 140,000 jobs at 286 call center facilities across the world. These results are slightly lower than 2018 but still reinforce...

With so much press about offshoring, nearshoring and onshoring of call center operations, there is very little information on the size of the call center industry in the most popular global call center locations. To evaluate the industry’s size, Site...

With Medicare Support, CGX / PGX Genetic Cancer Testing Goes Mainstream. Medicare will now cover FDA-approved CGX / PGX gene sequencing tests to match patients with cancer treatments. This year, nearly 1.7 million Americans will be diagnosed with cancer. Most...

Customer Experience Opinion about your Call Center Why invest in call centers? Investing in call centers enables you to manage customer experience through the management of your people So, what happens when you choose not to invest in contact center...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...

A Tucson call center is laying off 785 employees here, with Concentrix Corp. poised to shutter the West Side facility formerly owned by Convergys. The California-based company, which took over the Tucson center in October with a purchase of Convergys,...

The Technological Institute for Solar Energy, Low Emissions Mining and Advanced Materials of Lithium and other materials, will be set up with a mixture of public funding and 30% private investment. The planned new center is part of CORFO’s efforts...

In mid-October, you’ll have a chance to make key changes to your healthcare coverage under Medicare. Dan Caplinger (TMFGalagan) Sep 10, 2018 at 8:34AM Most Americans turn to Medicare after their 65th birthdays to give them the assistance they need...